1. Look for the Opportunity!
As a leader, you should observe and recognize desired behaviors by your employees. These behaviors could be as simple as completing a task earlier than scheduled. This means that you should be visible to your employees-- engaging them, mentoring them, and ultimately, leading them towards these desired behaviors. Moreover, you should look for and recognize a change in behavior, from the bad to the good. For instance, an employee who starts coming in on time after being habitually late is a prime opportunity to reinforce this desired behavior.
2. Explain the positive effect of the behavior on the working environment.
If you want a certain behavior to continue, your employees must understand the value of this particular behavior on the job. One might say, something like: “By drawing our attention to the risks of this project and identifying the measures we should take to minimize this risk, you helped the company avoid a serious setback that would have affected the whole project!”
3. Provide Positive Feedback
Positive feedback should be simple, direct, and from the heart. After having explained the effect of the observed behavior, show your appreciation with a simple and honest “Thank you.” This should be done in a public setting, if possible. If not, make the effort to publicize this feedback, either through some correspondence that involves the coworkers in the department, or an article in a company publication. The importance is that this employee feels appreciated and publicly acknowledged for what he/she has done.
NIKITA SINGH
PGDM-II
As a leader, you should observe and recognize desired behaviors by your employees. These behaviors could be as simple as completing a task earlier than scheduled. This means that you should be visible to your employees-- engaging them, mentoring them, and ultimately, leading them towards these desired behaviors. Moreover, you should look for and recognize a change in behavior, from the bad to the good. For instance, an employee who starts coming in on time after being habitually late is a prime opportunity to reinforce this desired behavior.
2. Explain the positive effect of the behavior on the working environment.
If you want a certain behavior to continue, your employees must understand the value of this particular behavior on the job. One might say, something like: “By drawing our attention to the risks of this project and identifying the measures we should take to minimize this risk, you helped the company avoid a serious setback that would have affected the whole project!”
3. Provide Positive Feedback
Positive feedback should be simple, direct, and from the heart. After having explained the effect of the observed behavior, show your appreciation with a simple and honest “Thank you.” This should be done in a public setting, if possible. If not, make the effort to publicize this feedback, either through some correspondence that involves the coworkers in the department, or an article in a company publication. The importance is that this employee feels appreciated and publicly acknowledged for what he/she has done.
NIKITA SINGH
PGDM-II
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